Customer Experience Specialist

Company: Best Buy
Location: Kohler
Posted on: November 4, 2024

Job Description:

We are seeking a Customer Experience Specialist to join our team at Best Buy. As a key member of our team, you will be responsible for identifying and offering technology-related solution-based recommendations to solve customer needs. You will create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes, and partnering with other team members.You will diagnose technology issues through various troubleshooting activities, including the use of specialty software. Your passion for technology and ability to leverage your technical abilities will create positive customer interactions by solving a variety of software and hardware issues.Key Responsibilities:

• Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for customer needs.
• Understand the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
• Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.Basic Qualifications:
  • 6+ months experience diagnosing, troubleshooting, or repairing technology products.
  • Experience actively using and learning about consumer electronics.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Ability to work a flexible schedule inclusive of holidays, nights, and weekends.Best Buy is an equal opportunity employer.

Keywords: Best Buy, Janesville , Customer Experience Specialist, Other , Kohler, Wisconsin