Customer Success Specialist

Company: VirtualVocations
Location: Milwaukee
Posted on: November 2, 2024

Job Description:

A company is looking for a Customer Success Specialist (EMEA).

Key Responsibilities

Become a product expert and understand customer workflows
Provide personalized support through video calls and manage customer issues
Own client relationships and create customer success content for onboarding and training

Required Qualifications

Proven experience in customer success for SMB and mid-market customers in a B2B SaaS environment
Familiarity with CRMs and helpdesk tools such as HubSpot and Intercom
Located in Europe, the Middle East, or Africa
Comfortable working autonomously in a remote environment
Experience with asynchronous communication tools like Slack and Loom

Keywords: VirtualVocations, Janesville , Customer Success Specialist, Other , Milwaukee, Wisconsin

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