IT Help Desk
Company: TEKsystems
Location: Baraboo
Posted on: October 31, 2024
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Job Description:
The IT Helpdesk role provides IT assistance in a variety of
areas across software, hardware, end user support, and network
maintenance. The individual in this role will require a diverse and
well-rounded knowledge base in IT and be prepared to fulfill
multiple IT functions through the organization. This includes:---
Maintain and run IT help desk.--- Ensure overall business systems
are functioning properly and remediate when necessary.---
Responding to queries on the phone, via email, in person, or
through remote access.--- Offering technical assistance on the
delivery, configuration, set up, maintenance, and troubleshooting
of computer systems, hardware, and software.--- Training computer
users.--- Training other staff on troubleshooting and diagnosing
problems.--- Writing and editing training materials related to
internal systems and process related to IT.--- Utilize and maintain
Office 365 and Sharepoint.--- Provide timely and excellent customer
service to end-users.--- Maintain accurate logs of organizational
resources (computers, printers, etc.).--- Maintain soft phone
system--- Advise and assist in organizational technology updates,
upgrades, and standardization.--- Establish and maintain network
monitoring.This role supports our office hours of Monday-Friday
8a-5p.Experience Level:Entry LevelThis is an IT support role.
Eligibility requirements apply to some benefits and may depend on
your job classification and length of employment. Benefits are
subject to change and may be subject to specific elections, plan,
or program terms. If eligible, the benefits available for this
temporary role may include the following: Medical, dental & vision
Critical Illness, Accident, and Hospital 401(k) Retirement Plan -
Pre-tax and Roth post-tax contributions available Life Insurance
(Voluntary Life & AD&D for the employee and dependents) Short
and long-term disability Health Spending Account (HSA)
Transportation benefits Employee Assistance Program Time Off/Leave
(PTO, Vacation or Sick Leave) About TEKsystems: We're partners in
transformation. We help clients activate ideas and solutions to
take advantage of a new world of opportunity. We are a team of
80,000 strong, working with over 6,000 clients, including 80% of
the Fortune 500, across North America, Europe and Asia. As an
industry leader in Full-Stack Technology Services, Talent Services,
and real-world application, we work with progressive leaders to
drive change. That's the power of true partnership. TEKsystems is
an Allegis Group company. The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law.
Keywords: TEKsystems, Janesville , IT Help Desk, Other , Baraboo, Wisconsin
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