Director, Experience Design
Company: McDonald's Corporation
Location: Chicago
Posted on: November 13, 2024
Job Description:
Company Description:McDonald's is proud to be one of the most
recognized brands in the world, with restaurants in over 100
countries that serve 70 million customers daily. We continue to
operate from a position of strength. Our updated growth strategy is
focused on staying ahead of what our customers want and realizing
further growth potential. Our relentless ambition is why McDonald's
remains one of the world's leading corporations after almost 70
years. Joining McDonald's means thinking big and preparing for a
career that can have influence around the world.At McDonald's, we
see every day as a chance to create a positive impact. We lead
through our values centered on inclusivity, service, integrity,
community, and family. From support of Ronald McDonald House
Charities to our Youth Opportunity project and sustainability
initiatives, our values keep us dedicated to using our scale for
good: good for our customers, people, industry, and planet. We also
offer a broad range of outstanding benefits including a sabbatical
program, tuition assistance, and flexible work arrangements.We are
enjoying the flexibility of a hybrid work model, in which employees
spend part of their week connecting with co-workers in our
state-of-the-art headquarters. Located in the booming West Loop of
downtown Chicago, it's set up to be a global hub that cultivates
collaboration:
- Take a class at Hamburger University
- Sample future items in our Test Kitchen
- Utilize the latest technology to connect with your team around
the globeWe are an equal opportunity employer committed to the
diversity of our crew members, staff, operators, and suppliers. We
promote an inclusive work environment that creates feel-good
moments for everyone.Job Description:The McDonald's Global Design
team is a key part of the Customer Experience team (MCX), which
provides user-centered experiences that deliver a cohesive and
meaningful experience for customers and crew members around the
world.The position requires demonstrable expertise in solutions
with strong design work, UX research, design sensibility, and
articulate storytelling. This is a hands-on role focused on both
product discovery and design objectives. The position involves
participating in the entire design lifecycle - conducting user
research, translating research data into actionable user flows,
customer journey maps, service blueprints, wireframes, and concept
testing. The Director, Experience Design will be a key partner to
Product Management and Technology leadership to set
strategy.Responsibilities:Your attention to detail is renowned,
your design and research skills impeccable, and you love putting
structure around difficult problems. You thrive on being hands-on
and immersive. You look for opportunities to improve the way things
work. Your superpower is the ability to make connections across
various products to establish a seamless customer experience across
all channels.
- Be an excellent leader giving guidance to design simple,
engaging, and intuitive experiences in both web and native/hybrid
ecosystems thinking through the physical aspect of an Omnichannel
experience.
- Be the catalyst to push innovative design concepts based on a
deep understanding of user needs and business objectives;
willingness to try new innovative approaches and iterate.
- Understand technical, business, and time limitations, and lead
a team that designs within these constraints.
- Lead throughout the entire design process by developing
experience principles and service journeys that infuse empathy and
creativity that will also inspire and serve as guidance for all
other disciplines to deliver towards.
- Leverage user research and usability tests and ensure the
findings are incorporated into design decisions.
- Facilitate regular design reviews and coach others on how to
rationalize and articulate design work.
- Obtain buy-in from stakeholders, explaining how design
solutions address the identified problem/user need.
- Lead complex, multidisciplinary projects from start to
finish.
- Balance near-term execution and far-term strategic
investigations by being a forward-looking, innovative thinker that
will define north star (ideal) experiences.
- Communicate the value of design within a design and business
context, and identify the critical design trade-offs to deliver
value-add solutions.
- Lead discussions around design principles, standards, and
experience guard rails to ensure a cohesive and purposeful
end-to-end digital experience and create the mechanisms to scale
this understanding and adherence (i.e., training designers and
operationalizing processes) out to the broader UX team.
- A solid grasp of user-centered design (UCD), human-computer
interaction, planning and conducting user research, user testing,
rapid prototyping, heuristic analysis, usability, and accessibility
concerns.
- Part of a multi-disciplinary discovery squad, you will be
working to uncover opportunities for product development,
identifying, quantifying the value, and validating potential
solutions with customers.Qualifications:
- A Bachelor's degree preferred in a related field (HCI, UX
Design, Product Design).
- 10+ years of hands-on experience in digital design (browser +
app at minimum).
- Proficient in Figma and research platforms.
- Expertise across all facets of human-centered design and user
experience, spanning UX strategy, experience/interaction design,
user research, prototyping, and visual design.
- Experience translating qualitative and quantitative data into
design decisions.
- Experience with designing experiences for consumer applications
and/or enterprise experiences.
- Solid understanding of experience design principles and best
practices.
- Flexibility and openness to feedback from cross-functional team
members.
- Strong prioritization, planning, and time management
skills.
- Attention to detail and follow-through.
- Excellent verbal and written communication skills; superior at
relationship-building.
- Ability to think fast and slow and know when to do each.
- Portfolio or equivalent asset containing examples of digital
design solutions and your thought process, successes, and failures,
getting to the outcome.
- Experience mentoring designers.
- Well versed in facilitation techniques that enable groups to
build clarity and alignment.
- Proven ability to lead indirectly and influence without
reporting lines.
- Understanding of accessibility standards.Preferred:
- Understanding and knowledge of mobile human interface
guidelines (Apple's HIG and Google's Material Design), current
possibilities and limitations of hardware and operating
systems.
- Master's degree in Human Factors, Interaction Design,
Industrial Design, Graphic Design, or related technical
field.Additional Information:McDonald's is an equal opportunity
employer committed to the diversity of our workforce. We promote an
inclusive work environment that creates feel-good moments for
everyone. McDonald's provides reasonable accommodations to
qualified individuals with disabilities as part of the application
or hiring process or to perform the essential functions of their
job. If you need assistance accessing or reading this job posting
or otherwise feel you need an accommodation during the application
or hiring process, please contact . Reasonable accommodations will
be determined on a case-by-case basis.McDonald's provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to sex, sex stereotyping, pregnancy (including
pregnancy, childbirth, and medical conditions related to pregnancy,
childbirth, or breastfeeding), race, color, religion, ancestry or
national origin, age, disability status, medical condition, marital
status, sexual orientation, gender, gender identity, gender
expression, transgender status, protected military or veteran
status, citizenship status, genetic information, or any other
characteristic protected by federal, state or local laws. This
policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation, and
training.Nothing in this job posting or description should be
construed as an offer or guarantee of employment.
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Keywords: McDonald's Corporation, Janesville , Director, Experience Design, Executive , Chicago, Wisconsin
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